Return Policy

Return & Refund Policy

Thank you for choosing our online store. We are committed to providing a great shopping experience for every customer. If you are not satisfied with your purchase or encounter any product issues, please review our return and refund policy below.

1. Return Period

Customers may request a return or exchange within 30 days after receiving the order.
Requests submitted after the return period may not be accepted.
Returned items must meet the requirements outlined in this policy.

2. Return & Exchange Conditions

Returns or exchanges may be accepted under the following circumstances:

The item arrives damaged or has a quality issue.
The item received does not match the order details.
The product has a manufacturing defect affecting normal use.
The item is unused and remains in its original condition.

To request a return or exchange, please ensure:

The item remains in its original condition.
Packaging, accessories, and tags are included.
Order information and supporting photos or videos are provided when required.

3. Non-Returnable Items

Returns may not be accepted in the following situations:

The return request is submitted after the 30-day period.
The item has been used, damaged, or is no longer suitable for resale.
The damage was caused by improper use.
No valid order information or purchase record can be provided.
Customized or specially made products.
Other situations that do not meet our return requirements.

4. Return Process

To request a return or exchange, please follow these steps:

Step 1: Contact Customer Support

Please contact us and provide:

Order number
Product name
Reason for return or exchange
Photos or supporting information if required

Step 2: Review & Approval

Our customer service team will review your request and provide further instructions.

Step 3: Return the Item

If your request is approved, we will provide return instructions. Please do not send items back without prior confirmation, as this may affect processing.

5. Refund Process

Refunds will be processed after the returned item has been received and inspected.
Refunds will be issued to the original payment method.
Payment providers or banks may require additional processing time.
Refund arrival times may vary depending on your payment method.

6. Return Shipping Costs

If the item is defective, damaged, or incorrect, we may cover the return shipping cost.
For returns due to personal reasons, customers are generally responsible for return shipping costs.
Original shipping fees are generally non-refundable.

7. Exchange Policy

If you would like to exchange an item, please contact us to confirm availability.

The exchange process may include:

Submitting an exchange request.
Waiting for approval.
Returning the original item.
Receiving the replacement item after inspection.

If the requested replacement item is unavailable, we may provide a refund or alternative solution.

8. Order Cancellation

Orders can be cancelled before processing or shipment.
Once an order has entered processing or has been shipped, cancellation is no longer available and the return process must be followed.