Terms of Service

Service Policy

Thank you for visiting our online store. We are committed to providing customers with a safe, reliable, and convenient shopping experience. This Service Policy explains our commitments and guidelines regarding website operations, customer service, order processing, and related services.

By using our services, you agree to comply with the terms and conditions outlined in this policy.

1. Service Scope

We provide customers with online shopping services, including product browsing, order placement, payment processing, shipping support, and after-sales assistance.

We continuously work to maintain accurate information, reliable services, and an improved user experience.

2. User Responsibilities

When using our services, users agree to:

Provide accurate, complete, and up-to-date information.
Maintain valid account and contact information.
Comply with applicable laws and website usage rules.
Not interfere with the normal operation of our website.
Not use our services for illegal or unauthorized activities.

3. Orders & Payment

Orders will be processed after successful payment confirmation.
We reserve the right to cancel orders due to inventory issues, incorrect information, payment problems, or other reasonable circumstances.
Customers are responsible for providing accurate payment information.
Payment services may also be subject to third-party payment provider terms.

4. Product Information

We make every effort to ensure that product descriptions, images, prices, and related information displayed on our website are accurate.

Actual product appearance may vary slightly due to device displays, production batches, or other factors.

We reserve the right to correct or update inaccurate information when necessary.

5. Customer Support

We value every customer's experience and provide support for:

Order status inquiries
Product information requests
After-sales service requests
Customer feedback and suggestions

We will make reasonable efforts to respond and provide assistance in a timely manner.

6. Intellectual Property

All website content, including but not limited to website design, text, images, logos, and page elements, is protected by applicable intellectual property laws.

Unauthorized copying, modification, distribution, or commercial use is prohibited.

7. Service Availability

We strive to maintain continuous and secure website operation. However, services may occasionally be interrupted due to:

Website maintenance
Technical issues
Network problems
Third-party service interruptions
Other circumstances beyond our control

8. Limitation of Liability

To the extent permitted by law, we are not responsible for losses caused by:

Force majeure events
Third-party shipping or payment service issues
User errors or improper use
Service interruptions beyond our reasonable control

9. Governing Law

This Service Policy and any matters related to your use of our services shall be governed and interpreted according to applicable laws.

Any disputes should first be resolved through friendly negotiation. If an agreement cannot be reached, disputes will be handled according to applicable legal procedures.